Search for your question below, or contact Customer Service directly at (323) 720-8881 or email@example.com.
I can't see pricing. What's up with that?+
To view pricing and place orders, please sign in
or apply for a wholesale account here
. Once approved, you'll officially have an account with Sagebrook Home and will be able to see pricing, place orders, create wishlists, see the status of your orders, and access exclusive sales and promotions.
Do you sell direct to consumers?+
No. We sell wholesale to the trade only. Resale licenses are a requirement for all Sagebrook Home customers. If you are a consumer, you can purchase a selection of our merchandise directly from Amazon here.
What is your opening order and re-order minimum?+
A minimum order is considered the total necessary to qualify for case pack pricing and LTL shipping.
For the US, this minimum is $750. If a customer would like to buy less than the minimum, ALL items in the order will be priced at the QTY 1 tier regardless of quantity, and the order will receive a flat shipping rate of 35%. Please note that any orders that include an LTL item (furniture, mirrors, etc.) MUST meet the minimum. Customer service will contact you if these rules apply to your order and will alter pricing accordingly.
The minimum order for Canada is $1,500. Customers must communicate their broker and preferred freight forwarder information to their sales rep in order to determine freight estimates prior to shipping. Please contact our International Sales Manager, firstname.lastname@example.org
, to discuss other International order minimums.
Are all of your products shown on the website?+
No, the only products that are shown are those that are in stock or that will be available in the next 45 days. Just because a product is not appearing does not necessarily mean it's discontinued. You can browse the full physical catalog online here
. Contact Customer Service if you have a question about a specific SKU. (323) 720-8881
Will you backorder items that are out of stock?+
Although we try to have everything in stock, sometimes items need to be backordered. These backordered items can be shipped with your approval once available and if the total reaches your country's minimum. Customer service will be in touch once your backorder is available. Backorders under $250 will be automatically cancelled.
I'd like to apply for terms. What do I do?+
Once your first order is placed with a credit card, you may apply for terms with an order minimum of $3,000. Please complete a Credit Application
, and contact Customer Service for more assistance. (323) 720-8881
Do you have a designer program?+
Yes, all customers may purchase less than a case pack quantity, for a higher price. On a product's page you'll see the variance in price, and the price will change accordingly as you edit the quantity. Items shipped at less than the order minimum will be given the single wholesale price and have a shipping rate of 35%.
Do you have an eCommerce/dropship program?+
Yes. Click here
to see if you qualify. Using our state-of-the-art Box On Demand system, we ensure the best drop ship packaging possible.
I have an eCommerce store but can't meet the requirements to drop ship. Can I still sell online?+
If you can't meet the minimum drop ship committment, you may still sell Sagebrook Home decor online if you purchase and house your own inventory first. We would be happy to provide you with hi-res images and specs for the products that you have ordered from us.
How quickly will you ship my order?+
We work hard to ship your order as quickly as possible. The typical shipping window is 3 to 5 business days after an order has been placed and once payment has been received.
What does freight and shipping cost?+
Sagebrook Home ships LTL by the pallet.Freight varies by order size and shipping destination- we offer freight caps by region. Orders over $2,000 qualify for a 15% freight cap to destinations in the continental United States. Contact your international sales manager for more information about international shipping: email@example.com
.Additional fees (lift gate, residential, etc.) may apply.
Will you ship to residential addresses?+
Yes. Additional fees may apply. For more information about shipping and delivery, see our Terms & Conditions.
How do I track my shipment?+
You'll find the freight company and tracking number at the top of your invoice.
When will my credit card be charged?+
Your credit card will be authorized when we go to pack your order. The card is not charged and the funds are not captured until your order is shipped, at which time you'll receive an invoice by email. (Think of it like a hotel deposit.)
I've submitted an order online but need to edit it. What do I do?+
Contact your sales rep and they will take care of you! If you're not sure who your sales rep is, contact Customer Service at firstname.lastname@example.org
or (323) 720-8881
What do I do if an item arrives damaged?+
With fragile decor, sometimes this happens, so we've made our claims process as easy as possible. Complete our Claim Form
, uploading clear photos of each item being claimed. Our Claims Department will be in touch and process your claim within 3-5 business days.Only one claim will be accepted per invoice, and it must be submitted within 10 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. Sagebrook Home reserves the right to refuse a claim or to offer a percentage discount for saleable items.
Does Sagebrook Home accept returns?+
Sagebrook Home does not take returns however; a return would be considered on a case by case basis. No returns or damaged merchandise will be accepted without a Return Authorization issued by our Customer Service Department. All returns are subject to a 25% restocking fee plus shipping, handling and re-consignment charges both ways.
Can you send me a catalog please?+
Sure! Email email@example.com
with your Company name, address, and Tax ID information, or fill out a request form here