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Shipping Policies

Sagebrook Home generally ships credit approved orders within 4 to 6 business days from the date the order is confirmed by Sagebrook Home. Order acknowledgements are prepared and emailed at the time of order placement. All orders meeting the minimum are shipped on pallets via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Los Angeles, CA.

Accessorial Services: Sagebrook Home’s flat-rate freight program is for standard commercial delivery only. Accessorial services, such as residential, non-business zone deliveries or white glove services (e.g. inside deliveries, re-deliveries, calls for appointments, lift gates, etc.) will incur additional charges above the flat freight rate. Please advise us when placing your order that you require additional accessorial services, and Sagebrook Home will prepay and bill you for the additional services. Accessorial services used without prior notification to Sagebrook Home will be billed separately.

Remote Locations: Remote locations which require unusually high freight costs are be excluded from this program . This should be a rare occurrence, and Sagebrook Home will notify you in advance should your shipping location be identified as being in a high-freight remote location.

Backorders: On occasion, we will have new items or items that sell out due to high demand creating backorders in our system.  Sagebrook Home is committed to excellent customer service, so we apply the appropriate flat-rate freight percentages to backorders that meet the $1000 minimum.

Backorders below $250 will automatically be cancelled. 

Discounted Items: Closeout or heavily discounted orders are not eligible for the flat-rate freight program; actual freight rate will apply to the order.

The flat-rate freight program is subject to change at the sole discretion of Sagebrook Home. 

Receiving Freight: When accepting LTL shipments, please adhere to the following procedures in order to accurately accept your shipment.

All backorders under $250 will be automatically canceled.

  • Count and confirm the number of cartons and/or items received at time of delivery.
  • Record this number on the freight bill or delivery document and sign for the delivery.
  • Inspecting each carton and/or item for damage in the presence of the delivery driver.
  • Noting any overage, shortage, and/or damage on the freight bill or delivery document, with the acceptance of the delivering drivers signature.
  • Sagebrook Home must be notified immediately (within 10 days of receipt) if there is shortages or damages during delivery. Including photos of the pallet(s) and showing any damage to the shipment.
  • Sagebrook Home cannot be held responsible for any damages or missing packages if not notated on the BOL in the presence of the delivery driver.
  • Sagebrook Home has the right to deny any claims, if all of the above, mentioned shipping policies are not followed
sagebrook-territories-3.jpgPRICE STRUCTURE & ORDER MINIMUMS

Opening order, re-order minimums, and backorders are the same.

A minimum order is considered the total necessary to qualify for case pack pricing and LTL shipping.

For the US, this minimum is $2,000.

Wholesale Freight Rate Tier: 

  • Gold Tier: $3000 + (15% Freight Cap/unit prices are based on qty ordered per item) 
  • Silver Tier: $2000 - $2999 (Freight Map %/unit prices are based on the qty ordered per item) 
  • Bronze Tier: $1000 - $1999 (35% shipping/unit prices are based on the qty ordered per item) 

Designer Program 

  • $500 - $999 (35% shipping + designer prices regardless of the qty ordered per item) 

*Please note that any orders that include an LTL item (furniture, mirrors, etc.) MUST meet the minimum. Customer service will contact you if these rules apply to your order and will alter pricing accordingly.

 

For Canada, the minimum is $2,000 shippable, palletized freight. Customers must communicate their broker and preferred freight forwarder information to their sales rep in order to determine freight estimates prior to shipping.

 

Pricing tiers available to all customers:

  • Case pack pricing: buy items by the case pack, pay the lowest price (wholesale)
  • Split case pricing: buy the minimum quantity or below, pay a higher price. Minimum quantity is dependent on the item but as a general rule is half the case pack quantity, never to 1.
  • Designer pricing: break a case pack down to one piece or ship less than the minimum, pay the highest “designer” price
  • Order minimum is $500 and freight is 35%

Brandwise and the website are NOT able to automatically recalculate all pricing if the order total doesn’t reach the minimum $2,000. Customer service will change the pricing by hand when the order is pushed through and send you and the customer a revised order confirmation.

 

Our items are packed by case pack intended to be safely shipped on a pallet with a full order. If we break down a case pack, the single item is no longer wrapped safely to travel without damages. To ensure the best quality merchandise is delivered to you, we repack the item in a custom box with protective packaging. That takes material and manpower, hence the higher price.

Some items (like sofas) cannot be shipped parcel, and therefore are not applicable to the designer program. Those items are designated on the website (it will say Drop Ship: NO) and can also be checked with our customer service team.

TERMS & CONDITIONS

WHOLESALE PRICES:

Prices are listed by item number and priced in US dollars.  Prices are subject to change without notice.

MINIMUM ORDER:

Minimum opening order and re-order is $2,000 for United States and Canada.  Please contact your sales rep for international minimums. All items ordered under the minimum unit or in inappropriate multiples will be adjusted to the next multiple.

TERMS OF SALE

We accept Visa, Master Card, American Express, and Discover.  First orders are accepted on a prepaid or credit card basis only.  Prepaid orders require a check or wire transfer prior to shipment.  Credit card orders must include the account name, account number, billing address, and expiration date.  

Credit cards will be pre-authorized prior to preparing orders. Credit cards will be charged at time of shipment. Sagebrook Home does not accept C.O.D. shipments.

NET 30 TERMS:

Net 30 terms are offered to customers who have submitted a satisfactory credit application with references - available only for second and subsequent orders. Second and subsequent orders must each be a minimum of $3,000 to qualify for Net 30; any order for less than $3,000 will not qualify.

Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges.

INTERNATIONAL & PROFORMA ORDERS:

All international orders are sold on "Ex-works" basis. Customers must make all shipping arrangements with their own freight forwarders. A 50% deposit or payment in full is required before the order will be pulled and packed. Payment in full is required before the order will be released from our Commerce, California warehouse. Proforma orders are considered to be on "hold for confirmation" until a deposit is received. Payments on international orders can be made by credit card or bank transfer of funds. International orders paid by credit card are not subject to any additional service fees. International orders paid by wire transfer will be charged a $30.00 bank service fee. Cancelled orders that have already been packed are subject to a 25% restocking fee.

SHIPPING AND DELIVERY:

Sagebrook Home typically ships credit-approved orders within 3 to 5 business days from the date the order is accepted. Order acknowledgements are prepared and emailed at the time of order placement.

Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Los Angeles, CA.

If lift gate, residential, or inside deliveries are needed, Sagebrook Home must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate. If such notification is not provided, the customer’s credit card will be billed for the additional charge, upon Sagebrook Home’s receipt of billing from the carrier. 

Additionally, Sagebrook Home must be informed at the time of order placement if a delivery appointment is required.

BACKORDERS:

Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders less than $100.00 or older than 6 months will be cancelled. If you have any instructions regarding backorders, please indicate when the order is placed.

FREIGHT DAMAGES:

Freight damages and/or shortages must be well documented on the Bill of Lading (BOL) prior to accepting delivery. Please take photos the pallet if you suspect that it has been tampered with, stacked, or if the outside wrapping is disturbed or missing.  Sagebrook Home ships all pallets completely shrink-wrapped, with protective corners added.

All discrepancies and claims must be reported to Sagebrook Home immediately after receipt of goods.

MERCHANDISE DAMAGES:

Please complete the online Claim Form. Your claim form must be submitted within 10 days of receipt of goods. Photos of damages must be uploaded into the Claim Form per the UPLOAD FILES link at the bottom of the form. A photo of each item being claimed must be included with every claim form.

Claims may be denied if appropriate documentation and photographs are not provided.  Only one claim per invoice will be accepted.  Sagebrook Home reserves the right to deny or offer a percentage off for saleable items. For additional information concerning claims, please see Customer Forms or email cs@sagebh.com.

RETURNS:

No returns or damaged merchandise will be accepted without a Return Authorization issued by our Customer Service Department. All returns for reasons other than shipping damage or manufacturer defect may be subject to a 25% restocking fee plus shipping and handling charges both ways.

ONLINE ACCOUNTS:

Registering online at SagebrookHome.com gives the user full access to the website for 60 days. If an order is not placed on or offline by the end of the 60 day period, the account will be closed and you will need to re-register.