Shipping Policies

Flat-Rate Freight Program:

Sagebrook Home is excited to offer a tiered flat-rate freight program for the continental United States, allowing our customers to focus on increasing sales of our extensive product line without the concern of potentially high freight rates. Please note that these rates only apply to orders meeting the minimum of $750. Any orders placed below the minimum receive a 35% shipping rate. 

Tier 1 flat-rate For orders meeting the minimum and less than $2,000, freight rate is determined by regional zone as outlined in the map below. Example: a $1,000 order shipping to Texas will have a 17% flat-rate, or $170.

Tier 2 flat-rateFor orders totaling $2,000 or more, a flat rate of 15% is applied.

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Please note some important points about the flat-rate freight program:

Assessorial ServicesSagebrook Home’s flat-rate freight program is for standard commercial delivery only.  Accessorial services, such as residential deliveries or white glove services (e.g. inside deliveries, re-deliveries, calls for appointments, lift gates, etc.) will incur additional charges above the flat rates.  Please advise us when placing your order that you require additional assessorial services, and Sagebrook Home will prepay and bill you. Assessorial services used without prior notification to Sagebrook Home will be billed separately by the carriers.

Remote Locations:  Remote locations which require unusually high freight costs to service may be excluded from this program.  This should be a rare occurrence, and Sagebrook Home will notify you in advance should your store be identified as being in a high-freight remote location.

BackordersOn occasion, we will have new items or items that sell out due to high demand creating backorders in our system.  Sagebrook Home is committed to excellent customer service, so we apply the appropriate flat-rate freight percentages to backorders that meet the $750 minimum.

  • Example: A customer in Texas places a $3,000 order, but we only fill $2,250 initially. The customer pays 15% of $2,250 (or $337.50) for freight on this initial shipment. When the backorder shipment is available, the customer will again have Tier 2 15% applied on the remaining $750 (or $112.50).

Backorders Below $250Backorders below $250 will automatically be cancelled by Sagebrook Home. 

Discounted ItemsHeavily discounted orders are not eligible for the flat-rate freight program; actual freight rate will apply to the order.

The flat-rate freight program is subject to change at the sole discretion of Sagebrook Home. 

SHIPPING:

Sagebrook Home generally ships credit approved orders within 3 to 5 business days from the date the order is accepted by Sagebrook Home. Order acknowledgements are prepared and emailed at the time of order placement. All orders meeting the minimum are shipped on pallets via common carrier.  We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Los Angeles, CA.