Please complete this form, being as detailed as possible.
All claims must meet the following requirements:
- Claims questions: Should you need to communicate with a claims specialist please email us at firstname.lastname@example.org.
- Only one claim can be submitted per invoice.
- Claims must be reported within 10 days of receipt of shipment and 30 days of the invoice date.
- Should damage have incurred during freight shipment - you must provide copy of BOL, listing damage to the shipment, packaging or freight.
- Should damage have incurred during parcel shipment, you must provide carrier and tracking information.
- Include picture(s) of each item being claimed, clearly showing any damage and why claim is being submitted,
- If more than one of the same item number is being claimed, there must be a photo of each item.
- Please include in the subject line: the name of your company and “claim” (ex: “123 Furniture Claim”)
Sagebrook Home reserves the right to refuse a claim or to offer a percentage discount for saleable items.
Once your claim has been submitted our Claims Department will be in touch and process your claim within 3-5 business days