Opening order, re-order minimums, and backorders are the same.
Minimum order = $500
Freight Rate Tiers:
• $500 - $1999 = 25% flat rate shipping anywhere in the country. (Orders under $1000 will be subject to a handling fee of $50.)
- A 25% freight rate is applicable for complete 100% shipments from either South Carolina DC (East Coast) or Los Angeles DC (West Coast).
- Sagebrook Home can offer to the customer the ability to pay actual freight costs if goods ship from both East + West Coast warehouses from the same order and is less than $500 from each distribution center.
- Any orders that include a fragile LTL item (furniture, mirrors, art, etc.) MUST meet the $1,000 minimum.
• $2000 - $4999 = See Freight Map Flat %.
• $5000 + = 15% Freight Cap.
For Canada, please contact Candym/Canfloyd:
Email info@candym.com
Candym/Canfloyd
49 Riviera Drive
Markham Ont., L3R 5J6
(905) 474-1555
Terms of Sale:
We accept Visa, Master Card, American Express, and Discover. First orders are accepted on a prepaid or credit card basis only. Prepaid orders require a check or wire transfer prior to shipment. Credit card orders must include the account name, account number, billing address, and expiration date.
Credit cards will be pre-authorized prior to preparing orders. Credit cards will only be charged at time of shipment. Sagebrook Home does not accept C.O.D. shipments.
Net 30 Terms:
Net 30 terms are offered to customers who have submitted a satisfactory credit application with references - available only for second and subsequent orders. Second and subsequent orders must each be a minimum of $3,000 to qualify for Net 30; any order for less than $3,000 will not qualify.
Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges.
International & Proforma Orders:
All international orders are sold on "Ex-works" basis. Customers must make all shipping arrangements with their own freight forwarders. A 50% deposit or payment in full is required before the order will be pulled and packed. Payment in full is required before the order will be released from our Commerce, California warehouse. Proforma orders are considered to be on "hold for confirmation" until a deposit is received. Payments on international orders can be made by credit card or bank transfer of funds. International orders paid by credit card are not subject to any additional service fees. International orders paid by wire transfer will be charged a $30.00 bank service fee. Cancelled orders that have already been packed are subject to a 25% restocking fee.
Shipping and Delivery:
Sagebrook Home typically ships credit-approved orders within 3 to 5 business days from the date the order is confirmed. Order acknowledgements are prepared and emailed at the time of order confirmation.
Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Los Angeles, CA.
If lift gate, residential, or inside deliveries are needed, Sagebrook Home must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate. If such notification is not provided, the customer’s credit card will be billed for the additional charge, upon Sagebrook Home’s receipt of billing from the carrier.
Additionally, Sagebrook Home must be informed at the time of order placement if a delivery appointment is required.
Backorders:
Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders less than $250.00 or older than 6 months will be cancelled. If you have any instructions regarding backorders, please indicate when the order is placed.
Freight Damages:
Freight damages and/or shortages must be well documented on the Bill of Lading (BOL) prior to accepting delivery. Please take photos the pallet if you suspect that it has been tampered with, stacked, or if the outside wrapping is disturbed or missing. Sagebrook Home ships all pallets completely shrink-wrapped, with protective corners added.
All discrepancies and claims must be reported to Sagebrook Home immediately after receipt of goods.
Merchandise Damages:
Please complete the online Claim Form. Your claim form must be submitted within 10 days of receipt of shipment. Photos of damages must be uploaded into the Claim Form per the UPLOAD FILES link at the bottom of the form. A photo of each item being claimed must be included with every claim form.
Claims may be denied if appropriate documentation and photographs are not provided. Only one claim per invoice will be accepted. Sagebrook Home reserves the right to deny or offer a percentage off for salable items. For additional information concerning claims, please email claims@sagebh.com.
Returns:
No returns or damaged merchandise will be accepted without a prior Return Authorization issued by our Customer Service Department. All returns for reasons other than shipping damage or manufacturer defect may be subject to a 25% restocking fee plus shipping and handling charges both ways.
Online Accounts:
Registering online at SagebrookHome.com gives the user full access to the website for 60 days. If an order is not placed on or offline by the end of the 60 day period, the account will be closed and you will need to re-register.
